* Q : Where are you located?
* A : Hanoi High Five Hostel is conveniently located in the central of Hanoi Old Quarter. All interesting sights within a short walk - close to all bars, restaurants, shops, banks, post office.
* Q: What is your address and contact:
* A:
Hanoi High Five Hostel
Address: No 10 Hang Tre, Ly Thai To street, Hoan Kiem district, Hanoi, Vietnam
Hotline: + 84 985695727 Ms. Phuong Phan
Email: bookinghanoihighfivehostel@gmail.com
Website: www.hanoihighfivehostel.com
* Q : When can I cancel my reservation and not get charged for it?
* A : 72 hours prior to arrival.
* Q : What credit cards do you take?
* A : We accept Visa, Master Card.
* Q : What are check in/check out times?
* A : Check in time is after 12:30 pm, ealier check in with no surcharge if the room is available.
Check out time is before 12:00pm.
* Q : Will you be organised the trips to visit the North and the South of Vietnam?
* A : Yes, we do organise the trips for all our Guests to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc which are strongly recommended by all our previous Guests.
* Q : Should we reserve our tours in advance ?
* A : Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.
* Q : Can I have a room for freshing up before departering for the next trip ?
* A : Yes, we are pleasant to lend you a room when there is any available room with free of charge.
* Q : How far from airport to your Hostel?
* A : Hanoi High Five Hostel is in the central of Old quarter, it`s far from the airport more than 40 kms. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide you pick up service to secure you will be driven to right our hostel.
* Q : Do you arrange the pick up car to pick us up from bus/train/airport ?
* A : Yes, we do arrange the pick up service once your flight lands with the normal charge as mentioned in "Rooms & Rates" part once we have your travel details.
* Q : What amenities are included?
* A : Airconditioning, Fan, Private Bathroom with Hot shower and Amenities, High speed Internet access, Hair dryer
Laundry service:
* Q : Can I leave the luggage at the Hostel when I am travelling?
* A : Yes, our hostel offer luggage storage free of charge.
* Q : How can I book my room with your hostel ?
* A : We are so delighted to have your booking via our
Email: bookinghanoihighfivehostel@gmail.com or
Contact: http://hanoihighfivehostel.com/en-us/contact-us.html
* Q : What is the payment method for the balance ?
* A : When checking out, you can settle the balance at our hostel by cash or credit card.
* Q : Is there any ATM machine closed to your hostel ?
* A : There are many Bank and ATM machines next to our hotel.
* Q : Can I do visa application or visa extention in your hostel ?
* A : Yes, we are able to arrange the visa for you. Please contact us at bookinghanoihighfivehostel@gmail.com for further information.
Thank you for your valuable attention.
We are looking forward to your stay !
Management and Team.
Hanoi High Five Hostel